When will I receive my eSIM? / How long will it take?

Your eSIM QR code will be sent to your email within 5 minutes after a successful payment. Please also check your spam or junk folder just in case.

How do I activate and install my eSIM?

Once you receive the email, simply go to your phone's Settings > Cellular/Mobile Data > Add eSIM, and scan the QR code. We recommend installing it before your flight or immediately upon arrival at the airport using free Wi-Fi. It will automatically activate once it connects to the local Viettel network in Vietnam.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

What payment methods do you accept?

Currently, we process payments via PayPal. However, you can still securely pay with your credit or debit card without needing a PayPal account by following the instructions Link. We are actively working on adding more payment methods in the near future.

Can i use credit card to buy?

Yes, you can buy using credit card, master card in kovitel.com . Here is the how

What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at kovitel@comniversal.com. Orders that have already been processed may not be eligible for changes.

How can I contact you?

You can reach us at:Email: kovitel@comniversal.comPhone: +84985190366Address: 156a3 Ngõ 173 Đường Hoàng Hoa Thám, Ha Noi, 118322, VietnamOr chat with us right here.

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