Shipping policy

  • KOVITEL DIGITAL DELIVERY POLICY (ESIM)

    1. Service Provision All eSIM products offered by Kovitel are strictly digital products. We do not ship physical SIM cards via postal services or couriers. Instead, your unique eSIM QR code along with detailed installation instructions will be delivered directly to the email address you provide during the checkout process.

    2. Processing and Delivery Time

    • Once your payment is successfully completed, our system will automatically process your order.

    • You can expect to receive the email containing your eSIM QR code within [1- 30 minutes] of a successful transaction.

    • In exceptional circumstances (e.g., payment verification required, temporary network issues), email delivery may take up to [12 - 24 hours].

    3. Shipping Costs Since our delivery is 100% digital via email, all eSIM orders are completely free of any shipping or handling charges ($0 / 0 VNĐ).

    4. Troubleshooting Delivery Issues

    • Please double-check that you have entered the correct email address at checkout.

    • If you do not receive our email within the estimated timeframe, please check your Spam / Junk or Promotions folders.

    • If you still cannot locate your QR code, please contact our customer support team immediately at +84396095164 or via email at kovitel@comniversal.com so we can resend it to you promptly.