Privacy policy

Last Updated: 10/08/2026

Kovitel ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from Kovitel.com (the "Site").

1. Information We Collect

When you use our Site, we collect certain information to provide and improve our services:

  • Order Information: When you make a purchase, we collect your name, email address, billing address, and payment information. Note: We do not store your credit card details; all payments are processed securely through our trusted payment gateways (e.g., PayPal).

  • Device and Usage Information: When you browse the Site, we automatically collect information about your device, web browser, IP address, time zone, and some of the cookies installed on your device. We also track how you interact with our website to improve user experience.

  • Customer Support Data: If you contact us for technical support, we may ask for your device model, operating system, and screenshots of your settings to troubleshoot eSIM connectivity issues.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To fulfill your orders and deliver digital products (sending the eSIM QR code to your email).

  • To process payments and prevent fraudulent transactions.

  • To provide customer support and technical assistance.

  • To communicate with you regarding your order, updates, or policies.

  • To improve and optimize our Site functionality and marketing efforts.

3. Sharing Your Information

We do not sell your personal information to third parties. We only share your data with trusted partners necessary to operate our business:

  • Payment Processors: Such as PayPal, to securely process your transactions.

  • Telecommunication Partners: We securely interface with network providers (such as Viettel) to provision and generate your eSIM profile.

  • Legal Compliance: We may share information if required to comply with applicable laws, regulations, legal processes, or lawful governmental requests.

4. Cookies and Tracking

Our Site uses cookies to enhance your browsing experience, remember your preferences, and track website analytics. You can choose to disable cookies through your browser settings; however, doing so may affect your ability to use certain features of the Site, such as the shopping cart.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

Depending on your location, you may have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, please contact us using the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with the revised "Last Updated" date.

8. Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us by email at kovitel@comniversal.com