Terms of service

Terms of Service

Last Updated: [Insert Date]

1. Overview

Welcome to Kovitel.com (the "Site"). This website is operated by Kovitel ("we," "us," or "our"). By visiting our Site and/or purchasing an eSIM or other digital products from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms").

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Digital Products and Services (eSIMs)

Kovitel provides digital eSIM profiles that allow users to connect to cellular networks globally.

  • Device Compatibility: It is your sole responsibility to ensure that your device is eSIM-compatible and network-unlocked before purchasing. We are not liable for purchases made for incompatible devices.

  • Delivery: Our products are digital. Upon successful payment, you will receive a QR code and installation instructions via the email address provided at checkout.

  • Network Coverage & Speed: While we partner with top-tier telecommunications providers (such as Viettel), network coverage, speed, and stability are subject to local conditions, geography, and the respective network operator's infrastructure.

3. Pricing and Payments

  • All prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.

  • We accept various forms of payment (e.g., PayPal, Credit/Debit cards). By submitting payment information, you represent and warrant that you are authorized to use the designated payment method.

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

4. Refund and Cancellation Policy

Due to the digital nature of eSIMs, our refund policy is strictly governed by the following conditions:

  • Unused eSIMs: If the eSIM QR code has not been scanned or activated, you may be eligible for a refund within [Insert Number, e.g., 14] days of purchase, subject to a processing fee.

  • Activated eSIMs: Once an eSIM has been installed and activated on a device, it is considered "used" and is strictly non-refundable.

  • Technical Issues: If you experience connectivity issues due to a proven technical fault on our end or our network partners, please contact our support team immediately. Refunds or replacements for technical failures are handled on a case-by-case basis.

5. User Conduct and Acceptable Use

You agree not to use our Site or Services for any unlawful purpose or to violate any international, federal, or local laws. You must not transmit any worms, viruses, or any code of a destructive nature. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

6. Intellectual Property

All content included on this Site, such as text, graphics, logos, images, and software, is the property of Kovitel or its content suppliers and is protected by copyright and intellectual property laws.

7. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

8. Limitation of Liability

In no case shall Kovitel, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, or loss of data, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any products procured using the service.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Insert Your Country/City, e.g., Hanoi, Vietnam].

10. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at kovitel@comniversal.com.

 Our contact information is posted below:
KOVITEL
kovitel@comniversal.com
Address: Số 156 A3 Ngõ 173 Hoàng Hoa Thám, Phường Ngọc Hà, Thành phố Hà Nội, Việt Nam.
Phone: +84985190366